Refund Policy

Introduction

At Stack Bridge Labs, we focus on delivering customized software solutions, digital platforms, operational systems, and consulting services tailored to each client’s requirements.

Since most of our services involve dedicated planning, development, deployment, customization, and resource allocation, this Refund Policy explains how cancellations, refunds, and payment disputes are handled.

Consultation & Discovery Fees

Consultation sessions, technical audits, requirement analysis, and discovery workshops require dedicated technical and planning effort.

• Consultation fees are non-refundable once the consultation session has been completed.
• If Stack Bridge Labs is unable to conduct the scheduled consultation, clients may request rescheduling or a complete refund.
• Free consultations or promotional sessions do not qualify for refunds.

Custom Software Development Projects

Most development projects are executed in milestone-based stages. Payments are allocated toward planning, design, development, infrastructure setup, testing, and deployment activities.

• Payments completed for already delivered milestones are non-refundable.
• Refund eligibility applies only to unfinished or undelivered portions of the project.
• If a project is canceled by the client midway, Stack Bridge Labs may deduct costs associated with completed work, allocated resources, infrastructure setup, and operational effort before processing any eligible refund.
• Delays caused by missing client approvals, unavailable content, incomplete requirements, or communication gaps are not considered grounds for refunds.

SaaS Products & Subscription Services

Subscription-based software platforms provided by Stack Bridge Labs may include recurring monthly or annual billing plans.

• Clients may cancel subscriptions at any time before the next billing cycle.
• Partial refunds are generally not provided for unused subscription periods.
• Trial periods, demo access, or beta programs may have separate terms communicated individually.
• Stack Bridge Labs reserves the right to suspend accounts involved in misuse, fraudulent activity, or policy violations without refund.

Third-Party Services & Purchases

Some projects may involve third-party costs including:

• Domain registrations
• Cloud hosting services
• Email infrastructure
• Payment gateway fees
• External API subscriptions
• Software licenses

These services are managed through external providers and are subject to their own refund policies.

Third-party purchases, hosting charges, software licenses, and domain registration fees are generally non-refundable once activated or purchased.

Project Cancellation Policy

Clients may request cancellation of ongoing projects by submitting a written cancellation request through official communication channels.

• All completed work up to the cancellation date will be billed accordingly.
• Any remaining eligible refund amount will be processed after deducting completed milestone costs and operational expenses.
• Project assets, source code, deployment files, and deliverables will only be handed over for fully paid milestones.

Refund Processing Timeline

Approved refunds are generally processed within 7–14 business days depending on payment providers, banking systems, and transaction channels.

• Refunds are processed using the original payment method whenever possible.
• Processing timelines may vary based on banks and payment gateways.

Policy Updates

Stack Bridge Labs may revise or update this Refund Policy periodically to reflect operational, legal, or business changes.

Continued use of our services after policy updates constitutes acceptance of the revised terms.

Contact Us

For refund-related questions or billing concerns, clients may contact the Stack Bridge Labs support team through official communication channels listed on our website.